Question 1

Q: Do I need a referral to book a physiotherapy appointment?

Accepted Answer

A: No, you don't need a referral to book an appointment – you can directly schedule your sessions with us! However, please note that some extended health care plans may require a physician’s note to have your physiotherapy expenses reimbursed.

Question 2

Q: How do I book an appointment at Carbon Physiotherapy?

Accepted Answer

A: Booking an appointment at Carbon Physiotherapy is quick and easy! Simply click the button at the top right of our website, which will take you directly to our contact page. There, you can fill out our convenient form or find our contact information to reach out to us directly. We're excited to help you on your journey to better health!

Question 3

Q: Can you direct bill my benefits?

Accepted Answer

A: Yes, we can direct bill most extended health plans although there are a select few who may not allow. In the case that your insurance company does not allow direct billing we can provide an invoice so you can submit a claim yourself.

Question 4

Q: What areas do you cover?

Accepted Answer

A: Home base is Port Perry but we service all of Scugog and large parts of Durham Region and the Region of Kawartha Lakes. Larger cities and townships include Port Perry, Brooklin, Uxbridge, Whitby, Oshawa, Bowmanville but we also travel North as needed to due in-home Physiotherapy demands. See our about page for a more comprehensive list or contact us if you have any questions.

Question 5

Q: Do you only do in-home and community or is there also a clinic?

Accepted Answer

A: Currently there is no clinic location and the only service available is in-home or virtual. In-home Physiotherapy includes community care which can take place in a community centre, hospital, gym, pool, long term care home, and any other location outside of a typical clinic location.

Question 6

Q: Can you provide Physiotherapy in long term care homes or hospitals?

Accepted Answer

A: Yes, we can provide care in long term care homes, retirement residence, nursing homes, and we can provide extra Physiotherapy sessions to those in hospital in an in-patient setting. This typically requires contacting the hospital or home and completing some simple forms such as consent to share information and external provider liability.

Question 7

Q: I was in a motor vehicle accident, can you provide in-home physiotherapy for me?

Accepted Answer

A: Yes, we are able to provide in-home physiotherapy for both non-catastrophic and catastrophic levels of care. This requires a submission to the insurance companies and approval from your adjuster before the first visit. We often work alongside Occupational Therapists, Lawyers, Case Managers, and other health care professionals who may be a part of your care team.

FREQUENTLY ASKED QUESTIONS