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PRIVACY POLICY

At Carbon Physiotherapy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. Our website is intended as an informational landing page where visitors can learn about our clinic and therapists. All appointment bookings and patient records are handled through secure external platforms.

1. Information We Collect 

a) Information You Provide

The only personal information collected directly on this website is through our contact form, which may include:

  • Name

  • Email address

  • Phone number (optional)

  • Any details you choose to include in your message​

We ask that you do not include confidential health information in the contact form.

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b) Automatically Collected Information

Our website may collect basic, non-identifiable usage data such as:

  • Browser type and version

  • Device type

  • Pages viewed

  • General location (via IP-based analytics)

This information is used solely to improve website performance and user experience.

2. How We Use Your Information

We use the information submitted through the contact form to:

  • Respond to your inquiry

  • Provide information about our services

  • Communicate regarding appointment availability or next steps if you request it

We do not use your information for marketing unless you explicitly opt in.

We never sell, trade, or rent personal information to third parties.

3. How We Store and Protect Your Information

  • Contact form submissions may be sent to our secure clinic email inbox.

  • We limit access to authorized clinic staff only.

  • We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, or disclosure.

If you proceed with booking an appointment, your personal health information will be collected and stored only through our external booking and charting system, which follows applicable Canadian privacy and health information regulations (e.g., PHIPA in Ontario).

4. Third-Party Services

Our booking software and other external platforms have their own privacy and security practices. We recommend reviewing their privacy policies before submitting personal health information.

Our website may include links to external resources; we are not responsible for the privacy practices of those sites.

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